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Though their customer support is not 24/7, Offline Live Chat Button allows website visitors leaving messages in fast and convenient way, without a necessity to look for web forms or opening their email clients: “Since introducing our live chat option to our website, we have experienced improved customer satisfaction with our online service, which has resulted in a direct increase on our conversion rate.
The Online Chat tool provided by Provide Support has allowed our support staff to communicate both effectively and efficiently with our customers and assist in the delivery of increased revenues for the group,” – says Deirdre Ryan, Online Marketing Manager at Carlton Hotel Group Ltd Provide Support is proud for having loyal customers and this proves how important individual approach and human touch when offering Live Chat assistance is: “Our experience, as a company, with Provide Support, so far is excellent!!!
Highly recommended to all online businesses,” – says Anna Mehrabian,
Florida State University has uncovered lots of useful features for making their customer support more efficient: “The Office of Telecommunications at Florida State University uses this feature primarily in a help desk context.
Our operators experience enhanced productivity while using your product because they can simultaneously contact other resources either by inviting another operator into the chat or calling other departments for assistance with customer issues,” – says Sandra Gillespie, Sr.
Information Specialist Office of Telecommunications of Florida State University.
She is a writer and blogger on customer service innovation, customer service excellence and customer support technology.
Something impressive and memorable that will keep clients coming back to us.Another amazing thing is that it supports Chinese very well. They provided best support while we were deploying the system, so I think their customer support is also the best.” – says Richard Wang, ETO e Commerce Ltd CEO.Carlton Hotel Group Ltd has started using Live Chat on their website to assist with hotel reservations.Live Chat has has taken the number one place on the market of communication software showing steady users growth and popularity among consumers.More and more companies have been setting their choice on business Live Chat communication solution, utilizing it together with phone, web self-service and email support.
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We have received excellent treatment whenever we needed to contact Provide Support.